Privacy Policy

Who manages the information?

This service is operated by PT Fosun Health Technology Indonesia. BKC uses the public website as the starting point and a private Case system as the coordination record. A CRM or other operational tool may serve as a limited working mirror; the Case source remains the designated Case system.

Information submitted through the website

• General information such as your role, city, WhatsApp number, campaign source, and communication objective.
• Free text in the Start Case form may contain sensitive health information because you may describe a condition or main problem and the decision you are considering.
• The public Start Case form currently does not provide medical-file upload. This does not mean BKC never receives health information.

Why is information used?

Information is used to create and identify a Case, understand the decision you want to prepare for, assess document readiness operationally, contact you, explain which documents or questions may still be needed, and coordinate a hospital-review request when you ask for it.

Marketing analytics does not receive free text, phone numbers, Case IDs, documents, or diagnosis details. Attribution data used to measure visit sources is limited to campaign values and necessary technical context.

WhatsApp and documents

After a Case is created, you may voluntarily continue with a human coordinator through WhatsApp. You may choose to send medical documents through that channel after receiving guidance. Avoid sending unnecessary data or using this channel for emergencies.

Hospital review in China

BKC currently coordinates evaluation through participating Fosun Health hospitals in China. When you request a review, necessary information may be shared with an appropriate participating hospital for its assessment. This is cross-border processing; availability, requested records, suitability, acceptance, cost, and clinical options are determined through hospital review.

Your consent to case coordination covers use of the information you submit for that purpose, including necessary forwarding to a participating Fosun Health hospital in China at your request. A Case ID only means the case was recorded; it is not a diagnosis, hospital acceptance, or outcome guarantee.

Local draft and account

An unsent draft is stored on your device through local storage when available. It does not become a Case until you submit the form with consent.

If the account feature is available and you use it, it may process an authentication email and non-medical profile. Do not upload medical records, test results, or health details to the account feature.

User choices and rights

You may withdraw consent or request help with access, correction, or deletion by contacting berobatkechina@gmail.com or a BKC coordinator. Requests are handled according to system capability, applicable obligations, and necessary verification. Analytics consent is separate from case-coordination consent.

Information may be retained only as needed for case coordination, operational or legal obligations, and legitimate record handling. To request access, correction, or deletion, contact berobatkechina@gmail.com or a BKC coordinator. Requests may have exceptions where retention is required for legal obligations or legitimate operational needs.

Contact and emergencies

For privacy questions, contact berobatkechina@gmail.com or WhatsApp +62 811-8120-5768. Patients with urgent or emergency symptoms should contact local emergency services or the nearest appropriate hospital.